Koala Gifts Review (2026)Your Shopify Plan Sets the Price
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The price follows your Shopify plan, not how much you use the app.
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Pricing (2026)
✓ Pricing re-verified 3 Oct 2026
Priced on the store's Shopify plan, not on use: the four plans carry the names of Shopify's own plans and the listing gives each the same feature list. Basic is $9.99 a month or $95.88 a year, Shopify $29.99 or $287.88, Advanced $49.99 or $479.88, and Shopify Plus $99.99 or $959.88. The listing says the yearly price saves 20%; a help article dated July 2025 says up to 50%, and the listing is the page you are billed from.
Every plan has a 14-day free trial and is free for development stores. The help centre says there are no usage limits: unlimited orders and revenue at an unchanged price. Owners of several stores can ask support for special pricing. All charges are in USD, billed through Shopify every 30 days. Developer ProfitKoala, with an address in Vilnius, Lithuania; the listing gives a launch date of 9 October 2024 and shows 383 reviews, six of them at three stars or lower. Plans change — always verify the live price on their site.
Category context: E-commerce. Across the 33 tools in this category that we researched with a public US-dollar price, the median entry price is $19 a month (lowest paid plan as listed, per seat where the vendor prices per seat). Compare pricing conditions in the Software Cost Atlas →
What the pricing page doesn’t say
A store on Shopify Advanced pays $49.99 a month for the same feature list a Basic store gets for $9.99, even if it runs one gift offer a quarter. The fee does not move by itself: the help centre says that if you upgrade your Shopify plan you have 14 days to upgrade in the app as well to keep your offers active. Downgrades are pro-rated; cancellations are not. The gift mechanics have a few traps that the help centre documents itself.
The gift product must carry a normal price above zero, because the app gives it away with a 100% discount; a gift priced at zero and published to the storefront can be bought without any of the offer's conditions. A gift can also flip from free to full price at checkout when the customer adds another discount code, unless that other discount is set to combine with product discounts. And a minimum-spend rule reads the price before discounts: with a $100 threshold, a $150 product with a 50% code still earns the gift at $75.
The vendor's workaround is to use compare-at prices instead of discount codes. There is a ceiling on offers, set by Shopify rather than by the plan. Shopify allows 25 automatic discounts per store, and the app packs about ten offers into each, which the help centre puts at roughly 90 to 250 offers. Disabling one Koala discount in Shopify's own discount screen can switch off several offers at once. The critical reviews are few but specific.
A US merchant wrote in March 2025, after six days, that the gift was not applied to orders correctly and that they had to refund customers. An Australian merchant disliked the long generated discount code the gift shows at checkout (February 2025). A US merchant who paid $599 a year for another ProfitKoala app objected in November 2025 to needing a separate subscription for BOGO offers, and a merchant in Ecuador noted in April 2025 that the app had been free and now costs money.
The vendor's replies to all of them are the same template asking for an email. We have not installed the app.
What Koala Gifts does
Shopify app by ProfitKoala for free gifts with purchase, BOGO and buy-X-get-Y offers, gift pickers, product add-ons and add-to-cart upsell pop-ups, with plans set by the store's Shopify plan rather than by orders or revenue.
Your Shopify plan picks the tier, not you
There is no feature to unlock. The listing gives all four plans the same list, from add-to-cart pop-ups and unlimited gift offers to product add-ons, gift banners, live chat support and advanced analytics, and the help centre says the plans are aligned with the store's Shopify plan. Your tier is therefore decided by the Shopify plan you are on: $9.99 on Basic, $29.99 on Shopify, $49.99 on Advanced and $99.99 on Shopify Plus.
The only real choice is monthly or yearly. On the listing, yearly billing saves 20%: $24 a year on Basic ($95.88 instead of $119.88), $72 on Shopify, $120 on Advanced and $240 on Plus. Pay yearly only after the 14-day trial and only if you do not expect to change your Shopify plan within the year, because an upgrade there means an upgrade here within 14 days. If you run several stores, ask support first; the help centre says multi-store owners can get special pricing.
How to actually use Koala Gifts
Test on a copy of your theme before anything goes live. The help centre describes it: duplicate the live theme, turn on the Koala Gifts app embed on the copy only, keep it off on the live theme, and keep the offer itself active. A development store works too and costs nothing on this app. Set up the gift product first. Give it a normal price above zero, since the app applies the 100% discount itself, and decide whether it should be visible in your store at all; hiding it takes a link-only product page or a hidden collection, and the second needs theme code.
Then build the offer: choose the qualifying products, and choose whether the gift is added to the cart automatically or picked by the customer. If customers pick, untick 'Allow multiple selections' in the reward picker, or one customer can take every gift on the list. Turn on 'Works in reverse' so the gift leaves the cart when the trigger product does. Finally, open every other discount you run in Shopify and allow it to combine with product discounts, or the gift may turn into a paid item at checkout.
To stop, uninstall the app; a charge for a billing cycle that has already started stays on your Shopify bill.
Where this section comes from: our research notes (97 words)
Koala Upsell Free Gift & BOGO's Shopify App Store listing, including its pricing table, data-access section and all reviews rated three stars or lower, and the vendor's help-centre articles at koala-gift.crisp.help on how the plan price is set, Shopify plan changes, multi-store pricing, changing and cancelling, combining discounts, gift pricing, the monetary value rule, the number of offers, testing on a draft theme, hiding the gift product and setting up a gift offer, all read on 3 October 2026; our Koala Bundles dossier (prices read 30 September 2026) for the comparison. We have not installed the app.
Koala Gifts vs Koala Bundles, side by side
Each column shows the vendor’s own published entry price, read on the date shown. Entry prices can cover different services or units, so check what each one buys. We do not average them into a score.
Both names above are affiliate links: we may earn a commission if you sign up, at no extra cost to you. Neither changes what this table says.
The natural comparison is Koala Bundles — Koala Bundles comes from the same developer and is the closest comparison in our own dossiers, and the listing says the two work together. They are priced on different things. Koala Bundles, read on 30 September 2026, is metered on the bundle revenue its offers bring in: $12.99 a month up to $1,000, $19.99 up to $5,000 and $59.99 with no ceiling. Koala Gifts, read on 3 October 2026, ignores revenue and charges by the store's Shopify plan: $9.99 on Basic, $29.99 on Shopify, $49.99 on Advanced and $99.99 on Plus. A small store on Shopify's Basic plan pays less for gifts than for bundles; a large store on Advanced pays $49.99 for gifts whatever they sell, which is cheaper than Unlimited bundles. Pick Koala Bundles for quantity breaks and multi-product bundles, Koala Gifts for gift-with-purchase, BOGO and buy-X-get-Y offers..
Frequently asked questions
What does Koala Gifts cost?
It depends on your Shopify plan: $9.99 a month on Basic, $29.99 on Shopify, $49.99 on Advanced and $99.99 on Shopify Plus, or 20% less on yearly billing. Every plan has the same features, a 14-day free trial and no cap on orders or revenue. Read on the Shopify App Store on 3 October 2026.
Why did a customer pay for the free gift?
The help centre names two causes. Another discount code on the order that is not set to combine with product discounts can turn the gift back to full price, and a gift product priced at zero can be bought outside the offer. Give the gift a normal price and allow your other discounts to combine with product discounts.
How many gift offers can I run?
About 90 to 250, according to the help centre. The limit comes from Shopify, which allows 25 automatic discounts per store; the app fits roughly ten offers into each.
What should I weigh before buying E-commerce software?
Check your platform and version specifically. Shopify support is close to universal in this category, while WooCommerce, BigCommerce, Magento and headless setups vary a lot, and 'supported' sometimes means a generic API rather than a maintained app. A listing in your own platform's app store, with recent reviews there, is a better signal than the vendor's logo wall.
Is this a hands-on review of Koala Gifts?
This is a researched assessment, not a hands-on test — where we've used a tool ourselves, we say so explicitly. We name what each tool is good and bad at, and we earn a commission only if you sign up, at no cost to you.
- Read 2026-10-03 on apps.shopify.com/upsell-koala-gift and in the vendor's billing articles at koala-gift.crisp.help.
- A dated screenshot of that pricing page, kept on this site as the receipt.
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