Crazy Egg Review (2026)
The entry plan is thin on recordings — 50 a month against Hotjar's far more generous free tier. Throughout this review we weigh it against Hotjar.
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Pricing (2026)
✓ Pricing re-verified 21 Aug 2026
(2026-08-21, read on their own pricing page) Three plans, all billed annually, with a 30-day free trial and — in the vendor's words — no overages, ever. Analytics starts at $29/month and scales on tracked pageviews across 5,000, 50,000, 150,000, 500,000 and 1,000,000 a month, starting at 50 recordings. Growth starts at $99/month, but its slider starts at 50,000 pageviews rather than 5,000, and includes 500 recordings plus A/B testing, CTAs and targeting by device type.
Enterprise is quoted. Note a conflict in the vendor's own material: their machine-readable pricing.md still lists an older Starter/Plus/Pro/Enterprise ladder at $29/$99/$249/$599 with different pageview allowances. The live pricing page is the one we read for the figures above. Plans change — always verify the live price on their site.
What the pricing page doesn’t say
And A/B testing is not in it at all: that starts on Growth at $99, whose pageview slider begins at 50,000 rather than 5,000. Heatmaps need manual per-page setup and annual-only billing locks you in. Like all these tools it's diagnostic — it shows what's broken, it doesn't fix it. Worth knowing before you treat a result as banked: Crazy Egg states it can run A/B tests “after implementing just a small code snippet directly on the website”, which means a winning variant is served by that snippet rather than written into your pages.
Stop paying and the original page is what visitors get. Move the winner into your own templates once a test settles.
What Crazy Egg does
Website optimization with heatmaps, scroll maps, session recordings and A/B testing — see how visitors behave and lift conversions with data.
What buyers report about Crazy Egg
Recurring themes from the buyer-review sites listed at the foot of this page, read in August 2026. We have not run Crazy Egg ourselves, so this is other buyers' experience rather than ours. We summarise it here because the complaints are usually the part a vendor page leaves out.
- • Heatmaps and scrollmaps that a non-specialist can read on day one — 4.2 on G2 across 127 reviews, with support repeatedly called responsive.
- • A good first step into optimisation if you have never looked at how people actually use your pages.
- • Session limits are the recurring complaint, and reviewers with more than a handful of pages hit them quickly.
- • No real-time processing — you wait for data.
- • Reviewers who got serious about optimisation report outgrowing it. Treat it as a starting tool rather than a permanent one.
- • Annual billing only, so the smallest commitment is a full year — $29 a month on Analytics is $348 up front. Growth starts at $99 a month and its pageview slider starts at 50,000, so there is no small-site version of the testing plan.
When the paid plan is worth it
Crazy Egg now sells three plans, and the step from Analytics at $29 a month to Growth at $99 does not buy what most people assume. Both are billed annually and both scale on tracked pageviews, but the Analytics slider starts at 5,000 pageviews a month while the Growth slider starts at 50,000 — so a small site that only wants testing pays for ten times the capacity it will use.
What the extra $70 a month buys is capability: A/B testing, CTAs and targeting by device type are listed under Growth as additions to everything in Analytics. Their own material is inconsistent here — the machine-readable pricing summary claims A/B testing is included in every plan — so confirm it before buying Analytics for that reason. Recordings move with the tier too, from 50 a month to 500. What upgrading does not solve is the billing shape or the manual work: every plan is billed annually, the vendor states there are no overages, and full audience targeting and personalisation sit on Enterprise only.
How to actually use Crazy Egg
One script does all the collection, and Crazy Egg documents three ways to place it: copy and paste the tracking snippet, use a native integration, or email a developer — with guides for Google Tag Manager, a WordPress plugin, Wix, Squarespace's Code Injection and Tealium. The vendor puts installation at under five minutes. What matters more is what happens next, because only two things switch on by themselves. Web Analytics and the Live Activity feed start collecting the moment the script is live; Heatmaps, Recordings, Surveys, CTAs and A/B tests each require manual setup before they produce anything.
Heatmaps in particular are created per page, though there is a bulk option for making several at once, and recordings have a sampling rate you set yourself. Crazy Egg's own suggested order is to read Web Analytics first, add heatmaps and recordings on the high-traffic or high-exit pages that surfaces, then deploy surveys or CTAs, and only then test.
Distilled from Crazy Egg's support site, chiefly the 'Crazy Egg Getting Started Guide' and its Installation Methods category at support.crazyegg.com, plus the pricing page at crazyegg.com/pricing, read 21 August 2026.
The natural comparison is Hotjar — the session-billed behavioural-analytics rival. Weigh it against Hotjar on the job you actually need done.
More on Crazy Egg
Everything we publish about Crazy Egg links back here — the review stays the honest hub:
The ex-banker filter — the same yardstick on every review (how we review): My ex-banker filter is simple: does Crazy Egg remove a real cost — time, errors, missed revenue — bigger than what it charges? If the job above is genuinely yours, it's worth a look. We never publish fake or “exclusive” prices, so always confirm the current plan on their site.
Frequently asked questions
What should I weigh before buying Growth & Revenue software?
It depends on whether you have the bottleneck it solves. Small teams get the most out of this category when one clear problem is already costing real hours or revenue; buying ahead of that just adds cost and another login. Price it against the hours or lost deals it removes, not against its feature list, and start on the smallest plan that covers the job.
Is this a hands-on review of Crazy Egg?
This is a researched assessment, not a hands-on test — where we've used a tool ourselves, we say so explicitly. We name what each tool is genuinely good and bad at, and we earn a commission only if you sign up, at no cost to you.
- Buyer reviews on G2 and Capterra, read August 2026.
- 2026-08-21, read on their own pricing page.
- A dated screenshot of that pricing page, kept on this site as the receipt.
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Others in this category
The growth & revenue tools closest to Crazy Egg that we have also reviewed. They overlap rather than match:
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